Overview
Benefits
Onboarding
FAQs
How much does it cost?
Currently, the program is free during the pilot.
What do I need to do?
We will send you a link to enroll your business and vehicles. Fill it out and we will get you setup. You will then receive an email/videos to show you the next steps of how to schedule and approve maintenance electronically.
How long is the pilot?
The pilot is now until December 31st.
What benefits are there?
By having a fleet maintenance management solution, your company will save time and money. You will receive preferred fleet pricing. OEM maintenance schedules will be at your fingertips to assist you to schedule manufacturer recommended maintenance. All of your vehicles will be listed in one simple to use platform so that you can schedule, approve, and pay for maintenance at your computer or through your cell phone. In addition, you will have comprehensive maintenance history for each vehicle saved.
Why was my business selected?
Firestone National Accounts is looking to partner with select customers in your area. You were chosen because we thought that you could benefit from this new program and help us to determine how to position this to similar businesses in the future.
Why should I use this?
You should use this if you want to make fleet maintenance easy, save time and money for your company. Firestone Fleet allows you to consolidate all of your maintenance expenses in one place, in addition to, scheduling service, approving work and paying directly from the platform.
Who do I contact for support?
Call us at 833-55-FLEET
How will I be charged for services?
You will be charged for approved services with whatever credit card you have on file. You can update your credit card at any time.
Is there training available on how to use this?
Absolutely! Contact your Firestone Fleet support representative @ 833-55-FLEET.
How do I schedule service?
Hit the “Schedule Services” button is at the top right-hand corner, it’s on all of the pages.
Select the vehicle, shop, and services you want. You can even add a PO number or comments for the shop. Click “Schedule Appointment” to select a date and time. Click “Submit Service Request” to create the order. That’s it, appointments confirmed!
How do I electronically approve work?
In your dashboard, click on the services icon and navigate to “Active Services.” Orders awaiting approval will have a button to “Approve” work. Click this button to get to the approvals screen (if you have the proper permissions).
If you do not have proper permission, a contact screen will pop up, displaying those with approval permissions and their contact information.
Here you can review services, pricing and delineate between additional work the shop recommended. Review pricing and approve as needed. If you approve all of the work, there’s no need to individually approve, you can approve all services at the bottom right.
How do I set permissions to allow others to approve work?
Go to “Settings” and then click the tab “Policies.”
Here you can edit and delete current policies.
To add a new policy, click the “Add New Policy” button at the top of the page.
Select which User you are giving approval permission and which vehicle or vehicles the policy will be for. You can also set “Auto-approve” for certain services or monetary limits.
You have the ability to assign a maintenance policy for select services and/or up to a certain dollar amount. If left blank, the field will default to all. If you are focused on being cost-conscious, always set a limit on the dollar amount.
Click “Save” to turn on the policy for selected vehicles.
Can the drivers approve work on their phones?
Yes, If you’ve set a policy for the driver, the approvals will come directly to their phone.
How do I view how much I’ve spent on maintenance for a specific vehicle?
Go to “Services,” then “Past Services” and filter on a vehicle. You can even select a time range you’d like to view.
I’m getting too many/not enough text/email maintenance reminders. How do I better adjust my preferences?
Go to “Settings,” then “Users.” Edit users.
What happens when I decline work the shop recommends?
Any services you decline will be stored in your maintenance history. You can book the service at a later point if you desire.
How do I search shops?
Click on the shop icon, and either enter your address, current location or select a previously favorited shop.
What are favorite shops?
To save you time, you can favorite shops you frequent most often to keep them at the top of your search.
How do I add/change my payment method?
Go to your settings, click on payments to add or remove a new card.
How do I add new users?
Go to “Settings” then click “Users.” Make sure to fill in all of the appropriate fields (name, email, phone, etc.) and hit “next.” At this point, you set up text message notifications which is VERY important if the user is going to have approval permissions. Once all is set up, hit save.
How do I view upcoming, past and active services?
Go to the services and then use the tabs to navigate between the statuses, here you will be able to view all services.